PROJECT ELEMENTS: User Interviews, Usability Testing
How can a Fortune 500 freight company streamline 6-10 legacy systems, including databases and paper invoices? How can a team of knowledgeable transportation industry veterans work faster and smarter?
OUR SOLUTION:The team at XPO needed to gather requirements and better understand the complexity of its invoicing and accounts departments. Working with corporate leadership and an external vendor, we mapped processes, developed personas and designed user flows for the design of an integrated cloud-based application.