CLIENT: Intel IoT Group

PROJECT ELEMENTS: User Research, Usability Testing, Design Principles

THE PROBLEM

The next wave of hardware-based security for Internet of Things Devices has the potential to create a much-needed level of “baked-in” security for user data – if Developers can use the API.

In order to create a successful product, Intel needed to learn about generalist web developers mental models for understanding and implementing security solutions.

SOLUTION
We worked with the IoT Security product team to test an early iteration of an API, and used our data to inform the development of design principles and best practices for improving developer experience for the API.

Collaborating with the product team, we developed protocol for a user study combining participatory observation and usability test elements. Our solution focused on implementing security solutions and a simple, but not simplistic means for walking new IoT developers through their implementation.